FAQs About Our Practice

What do I need to bring to my appointment?

So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office:

  • Photo ID
  • Current insurance card(s)
  • If you have Medicare, your pharmacy insurance drug card
  • Co-payment(s), if required
  • All medications in original bottles, including over-the-counter medications
  • Tests results/films that have been requested by us
  • Past medical records you feel are applicable to your health

For subsequent visits, please bring the following: 

  • Photo ID
  • Insurance card
  • Medicare pharmacy card
  • Test results that may have been requested


What is your appointment cancellation policy?

If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice in order to provide an opportunity for another patient to be seen. Any patient who fails to show 3 times within a 12 month period will regretfully be discharged from our practice.


What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.


What should I do if I have a question about my bill?

For questions about your bill for a visit to the doctor, call our office at (419) 562.1413. If needed, we will transfer you to our billing offices.

What do I do if my prescription runs out before my next doctor's office visit?

It is our policy to fill routine prescriptions during scheduled office visits.  Please check with your pharmacy to see if you have additional refills remaining on your prescriptions.  When you call the doctor's office for a refill, be sure to have your pharmacy phone number available to give to our staff.  You may be due for a follow-up appointment if refills are needed. Calls to handle prescription refills can only be handled during office hours. Physicians will not be paged for calls requesting refills.


What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call our office to be connected to the answering service.


What do I need to do if OhioHealth Primary Care Physicians refers me to a specialist physician?

As a patient, you are responsible for making sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, we will complete the specialty referral paperwork.


Do you have financial assistance plans?

OhioHealth MedCentral and our Bucyrus practice are pleased to offer a financial assistance program to patients with limited resources and inadequate medical insurance coverage.  To be considered, you must provide copies of your income and complete an application. 
For more information about the health insurance plans we accept or our financial assistance program, please call Customer Service at (419) 562.8428, or toll-free in Ohio (800) 247.4243 #8464, for information regarding this program and to request an application. 


What are your office hours?

Our Bucyrus office is open Monday-Friday 8:00am-5:00pm. Last appointments are scheduled at 4:00pm


When will my prescription be ready to be picked up?

Please call your pharmacy to find out when your prescription will be ready.


Can I get pain medications at your practice?

Depending on your needs, we actively refer to pain management specialists for ongoing pain medications and care.  

If your inquiry was not addressed in our list of FAQs regarding our Bucyrus practice, please contact our office for more information.